Frequently Asked Questions

Everything you need to know about your Medicube journey.

How long does shipping typically take?

Standard shipping usually takes 3-5 business days within the continental US. International shipping times vary by location, typically ranging from 7-14 business days.

What is your return policy for skincare products?

We offer a 30-day return policy for unused and unopened products in their original packaging. For hygiene reasons, we cannot accept returns on products that have been opened or used.

Are Medicube products safe for sensitive skin?

Yes, our products are clinically tested and formulated to be gentle. However, we always recommend performing a patch test on a small area of skin before full application.

Do you offer international shipping?

Yes, we ship to over 50 countries worldwide. Shipping costs and customs duties are calculated at checkout based on your specific destination.

How can I track my order?

Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to the carrier's website to monitor your delivery progress.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free installment options like Klarna and Afterpay.