Returns & Exchanges
At Medicube, we stand by the efficacy of our skincare and devices, offering a 30-day return policy for products in their original, unused condition. If you are not completely satisfied with your purchase, our streamlined process ensures a quick resolution for your skincare journey.
Initiate Your Request
Visit our online Returns Portal and enter your order number and email address to select the items you wish to return or exchange.
Prepare the Package
Securely pack the items in their original packaging, ensuring all clinical devices include their respective charging cables and manuals.
Ship Back to Medicube
Affix the prepaid shipping label provided via email to your package and drop it off at any authorized carrier location.
Quality Inspection & Refund
Once our warehouse team verifies the condition of your return, your refund or exchange will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing